Assistant Manager, Customer Service - Life Insurance
Are you an experienced customer service professional ready to take on a new step? Join the team as an Assistant Manager or Senior Officer, where you will be responsible for our customer service operations, ensuring our clients receive exceptional support for their life insurance policies. This role is perfect for a proactive individual who excels at problem-solving.
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Key Responsibilities:
Customer Service: Ensuring all inquiries, policy administration tasks, and complaints related to life insurance are handled accurately and efficiently.
Problem Resolution: Act as the first point of escalation for complex customer issues, providing swift and effective solutions while maintaining high customer satisfaction.
Process Improvement: Identify opportunities to improve customer service processes, collaborating with other departments to implement solutions that enhance efficiency and the overall client experience.
Quality Assurance: Follow compliance with company policies and regulatory standards.
Job Requirements:
Experience: A minimum of 3 years of relevant experience in a customer service role within the life insurance industry.
Industry Knowledge: In-depth knowledge of life insurance products, policy administration, and industry regulations is essential.
Communication Skills: Exceptional verbal and written communication skills in both English and Chinese (Cantonese); proficiency in Mandarin is a strong advantage.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle high-pressure situations and complex customer issues with a calm, professional demeanor.
Technical Skills: Proficient in Microsoft Office Suite and familiar with customer relationship management (CRM) systems.
If you are a driven individual with a strong background in life insurance customer service, we invite you to apply and help us shape a superior client experience.
show more
Assistant Manager, Customer Service - Life Insurance
Are you an experienced customer service professional ready to take on a new step? Join the team as an Assistant Manager or Senior Officer, where you will be responsible for our customer service operations, ensuring our clients receive exceptional support for their life insurance policies. This role is perfect for a proactive individual who excels at problem-solving.
Key Responsibilities:
Customer Service: Ensuring all inquiries, policy administration tasks, and complaints related to life insurance are handled accurately and efficiently.
Problem Resolution: Act as the first point of escalation for complex customer issues, providing swift and effective solutions while maintaining high customer satisfaction.
Process Improvement: Identify opportunities to improve customer service processes, collaborating with other departments to implement solutions that enhance efficiency and the overall client experience.
Quality Assurance: Follow compliance with company policies and regulatory standards.
Job Requirements:
Experience: A minimum of 3 years of relevant experience in a customer service role within the life insurance industry.
...
Industry Knowledge: In-depth knowledge of life insurance products, policy administration, and industry regulations is essential.
Communication Skills: Exceptional verbal and written communication skills in both English and Chinese (Cantonese); proficiency in Mandarin is a strong advantage.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle high-pressure situations and complex customer issues with a calm, professional demeanor.
Technical Skills: Proficient in Microsoft Office Suite and familiar with customer relationship management (CRM) systems.
If you are a driven individual with a strong background in life insurance customer service, we invite you to apply and help us shape a superior client experience.
show more