job details

about the company.
Our client is a well-established financial institution with a strong footprint in the Asia-Pacific region. Known for its stability and commitment to excellence, the bank offers a comprehensive suite of corporate and retail banking solutions. They are currently seeking a dedicated professional to enhance their operations and customer service delivery in the Hong Kong headquarters.about the team. ...

about the team.
You will be joining a collaborative and high-performing operations team that values efficiency and professional growth. The team culture is supportive and fast-paced, focusing on delivering seamless banking experiences to high-net-worth and corporate clients. You will work closely with the IT and Compliance departments to maintain the highest service standards.

about the job.

Handle high-level customer enquiries via phone and email, specifically addressing electronic banking issues and transaction status tracking.
Manage the end-to-end processing of application forms, ensuring all documentation is complete and routed to relevant departments promptly.
Provide dedicated support to VIP clients, following up on complex transaction requests until successful completion.
Review and monitor various banking service applications to maintain accuracy and service quality.
Assist in the regular update of operational guidelines, procedures, and working manuals to reflect current regulatory requirements.
Ensure all activities remain in strict compliance with internal policies and external regulatory frameworks.
Contribute to strategic projects and ad-hoc operational tasks as assigned by senior management.

skills & experiences required.

Bachelor’s degree or above in Finance, Business Administration, or a related discipline.
Minimum of 5 years of customer service experience specifically within the corporate banking industry.
Solid professional knowledge in deposit and remittance operations is highly advantageous.
Excellent interpersonal skills with a pleasant personality and a professional service-oriented mindset.
Proven ability to work independently while contributing effectively to a team environment.
Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
Good command of written and spoken English and Chinese, with fluency in Mandarin being essential.
Immediate availability is highly preferred.

You will be joining a collaborative and high-performing operations team that values efficiency and professional growth. The team culture is supportive and fast-paced, focusing on delivering seamless banking experiences to high-net-worth and corporate clients. You will work closely with the IT and Compliance departments to maintain the highest service standards.

about the job.

Handle high-level customer enquiries via phone and email, specifically addressing electronic banking issues and transaction status tracking.
Manage the end-to-end processing of application forms, ensuring all documentation is complete and routed to relevant departments promptly.
Provide dedicated support to VIP clients, following up on complex transaction requests until successful completion.
Review and monitor various banking service applications to maintain accuracy and service quality.
Assist in the regular update of operational guidelines, procedures, and working manuals to reflect current regulatory requirements.
Ensure all activities remain in strict compliance with internal policies and external regulatory frameworks.
Contribute to strategic projects and ad-hoc operational tasks as assigned by senior management.

skills & experiences required.

Bachelor’s degree or above in Finance, Business Administration, or a related discipline.
Minimum of 5 years of customer service experience specifically within the corporate banking industry.
Solid professional knowledge in deposit and remittance operations is highly advantageous.
Excellent interpersonal skills with a pleasant personality and a professional service-oriented mindset.
Proven ability to work independently while contributing effectively to a team environment.
Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
Good command of written and spoken English and Chinese, with fluency in Mandarin being essential.
Immediate availability is highly preferred.

skills
Customer Services Management / Client Management / Complaints Management
qualifications
- A strong presentation in Mandarin skills is required.
education
Bachelor Degree

share this job.

summary

hong kong
HK$28,000 - HK$35,000 per month, double pay, discretionary bonus
permanent
full-time

specialism
banking & financial services
sub specialism
corporate & commercial banking
reference number
91M0269287_4716793153235460123

speed up the application by sharing your profile

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

joanna cheung

associate portfolio manager, fund-of-funds
- contract
- HK$55,000 - HK$60,000 per month
about the company.Join a leading financial services firm renowned for its commitment to innovative investment solutions and client-centric services. With a strong presence in the market, our company focuses on delivering sustainable growth and exceptional results for clients worldwide. We value integrity, collaboration, and continuous learning, making us a trusted partner in the investment landscape.about the team.You will be part of a dynamic Fund-of-Fund
posted 19 march 2026
about the company.Join a leading financial services firm renowned for its commitment to innovative investment solutions and client-centric services. With a strong presence in the market, our company focuses on delivering sustainable growth and exceptional results for clients worldwide. We value integrity, collaboration, and continuous learning, making us a trusted partner in the investment landscape.about the team.You will be part of a dynamic Fund-of-Fund
show job details
associate, corporate banking department 1
- permanent
- HK$25,000 - HK$30,000 per month, discretionary bonus
about the company.Our client is one of the world’s largest and most respected financial institutions. Known for its stability and global reach, the Hong Kong office provides a dynamic environment where international standards meet deep-rooted expertise in Japanese corporate culture and global markets.about the team.You will join Corporate Banking Department, specifically within Japanese Corporate Team. The team is comprised of collaborative professionals w
posted 18 march 2026
about the company.Our client is one of the world’s largest and most respected financial institutions. Known for its stability and global reach, the Hong Kong office provides a dynamic environment where international standards meet deep-rooted expertise in Japanese corporate culture and global markets.about the team.You will join Corporate Banking Department, specifically within Japanese Corporate Team. The team is comprised of collaborative professionals w
show job details
relationship manager (fintech | fund services) (gcr)
- permanent
The Company Our client is a global FinTech powerhouse specializing in cloud-native infrastructure for the alternative investment sector. As a market-leading partner to the world’s top hedge funds and private equity firms, they combine cutting-edge technology with deep financial expertise to redefine how the buy-side operates.The Role This is a pure Relationship Management role with no sales targets. You will focus entirely on client retention and happiness
posted 13 march 2026
The Company Our client is a global FinTech powerhouse specializing in cloud-native infrastructure for the alternative investment sector. As a market-leading partner to the world’s top hedge funds and private equity firms, they combine cutting-edge technology with deep financial expertise to redefine how the buy-side operates.The Role This is a pure Relationship Management role with no sales targets. You will focus entirely on client retention and happiness
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

assistant manager, general banking service (customer services).

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

joanna cheung

related jobs.

associate portfolio manager, fund-of-funds

associate, corporate banking department 1

relationship manager (fintech | fund services) (gcr)

let similar jobs come to you