About the Company
Our client is a well-established, leading regional financial services group with a strong presence across Asia. To support their expanding International Wealth Management Division, they are currently seeking a proactive and tech-savvy professional to join their System Service Team in Wan Chai.
About the Role
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Reporting to the Team Leader, you will act as a key liaison between business operations and technical systems, delivering top-tier application support for digital trading platforms and driving process optimization.
Responsibilities:
- Provide first-line technical support for digital systems, troubleshooting trading platform issues, and managing end-user inquiries.
- Handle system administration duties, including user account management, permission controls, and limit adjustments.
- Coordinate User Acceptance Testing (UAT), including the preparation of test plans and test cases.
- Act as a production and UAT environment gatekeeper to ensure all deployments and system changes are tested and applied correctly.
- Identify manual operational processes to automate, leveraging modern AI tools to streamline workflows.
- Assist with incident management, coordinating communication between technology teams and business units during system outages.
- Perform regular system health checks, maintain operation manuals, and assist with daily administrative workflows.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.
- 1–2 years of working experience; direct exposure to local brokerage operations or trading platforms is highly preferred.
- Strong customer-centric mindset with excellent problem-solving and responsive troubleshooting skills.
- Experience in Business Analysis (BA) or an academic background in AI is a strong advantage.
- Self-motivated, innovative, and capable of working effectively under pressure.
- Fluent in spoken and written English, Cantonese, and Mandarin.
How to Apply
If you are interested in exploring this opportunity, please apply directly or send your updated CV to anson.chau@randstad.com.hk or reach out via phone at +852 6168 9169 for a confidential discussion.
