supply chain and customer service supervisor.

about the company.
Our client is a leading global manufacturer of advanced heating and water treatment solutions, with a rich history dating back to 1874. As a NYSE and S&P 500 listed company, they operate extensively across the United States, Asia, Europe, and North America, with sales and distribution in over 60 countries. They are renowned for their expertise in water heating, boilers, water purifiers, and softeners.

• Managing the entire end-to-end logistics operations.
• Coordinating with factories in different locations regarding order requirements, production scheduling, shipment, invoicing, and spare parts.
• Working with freight forwarders and shipping companies to arrange shipments.
• Handling orders and all import and export documents, including L/C, commercial invoices, packing lists, bills of lading, and certificates of origin.
• Handling customer inquiries and providing regular updates on order status and delivery schedules.
• Providing technical support to customers on products and accessories.
• Collaborating with the engineers and quality team to address quality issues as needed.
• Managing and processing product claims.
• Maintaining accurate records of purchase orders, shipments, pricing, sales, and claims.
• Maintaining accurate material master data and providing regular updates.
• Providing sales support to the sales team as required.