- Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, oResponsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, o
- Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, oResponsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, o
- about the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management reviabout the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and provide seamless service deliveryPrepare regular performance reports and analysis for management revi
