- Key responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the sKey responsibilities: Manage customer enquiries and complaints generated from different touch points such as inbound call, email, written correspondence and social media channels within the company’s service pledge in an efficient, professional and accurate mannerEstablish and maintain good customer relationships by providing one-stop customer care servicesProvide after-sales service to customers including policy endorsement and claims handlingEnsure the s
- about the company.My client is a leading insurance company and they are looking for a Customer Service Officer to deliver high standard customer service to customersabout the job.Handle inbound customer enquiries and channel enquiry (both walk-in or phone) Provide post sales calls outbound call services to customers and follow through customer request to enhance customer experience Achieve all Company KPI and actively contribute to the ongoing improvementabout the company.My client is a leading insurance company and they are looking for a Customer Service Officer to deliver high standard customer service to customersabout the job.Handle inbound customer enquiries and channel enquiry (both walk-in or phone) Provide post sales calls outbound call services to customers and follow through customer request to enhance customer experience Achieve all Company KPI and actively contribute to the ongoing improvement
