- about the company.My client is one of the leading global insurance providers in Hong Kong. They are looking for a Claims Officer to join their teamabout the job.Review and assess medical claims in accordance with company policies and regulationsValidate the claims and process the payments with terms and conditions of the policy Contact customers or health-care providers to follow up the outstanding issues and information Follow up enquiries from customersabout the company.My client is one of the leading global insurance providers in Hong Kong. They are looking for a Claims Officer to join their teamabout the job.Review and assess medical claims in accordance with company policies and regulationsValidate the claims and process the payments with terms and conditions of the policy Contact customers or health-care providers to follow up the outstanding issues and information Follow up enquiries from customers
- Key responsibilities:Independently manage a portfolio of complex and high-value property, engineering, and construction claims from inception to resolution.Conduct thorough investigation and forensic analysis of claims, including reviewing contracts, project documents, and technical reports to determine coverage, liability, and quantum.Negotiate settlements, striving for cost-effective and equitable claim resolutions within designated authority limits.EnsuKey responsibilities:Independently manage a portfolio of complex and high-value property, engineering, and construction claims from inception to resolution.Conduct thorough investigation and forensic analysis of claims, including reviewing contracts, project documents, and technical reports to determine coverage, liability, and quantum.Negotiate settlements, striving for cost-effective and equitable claim resolutions within designated authority limits.Ensu
- Responsibilities:Handle, examine, and settle claims in line with company guidelines.Address inquiries from policyholders, brokers, and other relevant parties.Assist the manager in implementing initiatives to enhance performance.Foster positive relationships with all stakeholders.Requirements:Bachelor’s degree in any disciplineGood command of written & spoken English and Cantonese, good speaking Mandarin is preferredProficient in Excel, MS Word and PowerPoiResponsibilities:Handle, examine, and settle claims in line with company guidelines.Address inquiries from policyholders, brokers, and other relevant parties.Assist the manager in implementing initiatives to enhance performance.Foster positive relationships with all stakeholders.Requirements:Bachelor’s degree in any disciplineGood command of written & spoken English and Cantonese, good speaking Mandarin is preferredProficient in Excel, MS Word and PowerPoi
- Key Responsibilities:Manage inquiries and complaints originating from customers, distribution channels, internal departments, and external insurance regulatory bodies. Based on these interactions, propose improvement plans.Evaluate and approve claims, then communicate fair and just claim decisions, including offering flexible alternatives, to the distribution channels.Responsible for monitoring the operations teamKey requirements:A Diploma or Degree in BusKey Responsibilities:Manage inquiries and complaints originating from customers, distribution channels, internal departments, and external insurance regulatory bodies. Based on these interactions, propose improvement plans.Evaluate and approve claims, then communicate fair and just claim decisions, including offering flexible alternatives, to the distribution channels.Responsible for monitoring the operations teamKey requirements:A Diploma or Degree in Bus
- Positions Available:We are hiring for a range of roles, from entry-level to management:Face to Face Customer Service:Life Insurance Customer Service Officer (Open to all fresh graduates and career changers)Senior Life Insurance Specialist / Team Lead (For those with relevant experience in customer service, policy administration or claims)Manager/Assistant Manager (For proven leaders in customer operations management)Hotline Customer Service:Life InsurancePositions Available:We are hiring for a range of roles, from entry-level to management:Face to Face Customer Service:Life Insurance Customer Service Officer (Open to all fresh graduates and career changers)Senior Life Insurance Specialist / Team Lead (For those with relevant experience in customer service, policy administration or claims)Manager/Assistant Manager (For proven leaders in customer operations management)Hotline Customer Service:Life Insurance
- Customer Service Executive - Hotline & Service Centre Roles (2 headcounts)Key Responsibilities: A. Service Delivery & Problem ResolutionAddress customer and agent inquiries, requests, and complaints.Provide prompt and accurate services, including policy information and professional advice to customers.Handle and resolve customer problems, including elevated complaints and special requests related to policy matters.Engage proactively with customers for follCustomer Service Executive - Hotline & Service Centre Roles (2 headcounts)Key Responsibilities: A. Service Delivery & Problem ResolutionAddress customer and agent inquiries, requests, and complaints.Provide prompt and accurate services, including policy information and professional advice to customers.Handle and resolve customer problems, including elevated complaints and special requests related to policy matters.Engage proactively with customers for foll
