Job opening - Policy Servicing Officer in Hong Kong | Randstad Hong Kong

summary

hong kong
HK$22,000 - HK$24,000 per month
contract
full-time

specialism
insurance
sub specialism
policy admin
reference number
91M0250096_0182637149065778878

job details

about the job.

Manage a full spectrum of policy servicing tasks, including processing alterations, new business applications, and claims, ensuring compliance with regulatory standards, company procedures, and service-level agreements.
Engage in end-to-end project involvement, such as user acceptance testing (UAT) for new systems, product launches, portal enhancements, and process improvement initiatives.
Foster strong collaboration with the Distribution team to resolve request-level issues promptly and maintain smooth operations.
Conduct data validation and cleansing for TR name searches, verify activity reports, and implement necessary corrections.
Address quality control findings by refining workflows, recommending procedural updates, and supporting their execution.
Revise operational manuals, guidelines, and documentation as required to reflect current processes.
Support management in generating reports and communications for internal and external stakeholders.

skills & experiences required.

Bachelor’s degree holder is a must.
2 years of experience in life insurance operations (New Business/Policy Servicing preferred), with familiarity in policy adjustments, fund transactions, and investment-linked products.
Possess an understanding of investment and insurance products.
Proactive, adaptable, and collaborative with excellent problem-solving and organizational skills.
Fluency in English and Chinese (written and spoken); Mandarin proficiency is advantageous.
Proficient in MS Office (Word, Excel, PowerPoint) and Chinese word processing.
Fresh graduates may be considered for an Assistant Officer position.

...

about the job.

Manage a full spectrum of policy servicing tasks, including processing alterations, new business applications, and claims, ensuring compliance with regulatory standards, company procedures, and service-level agreements.
Engage in end-to-end project involvement, such as user acceptance testing (UAT) for new systems, product launches, portal enhancements, and process improvement initiatives.
Foster strong collaboration with the Distribution team to resolve request-level issues promptly and maintain smooth operations.
Conduct data validation and cleansing for TR name searches, verify activity reports, and implement necessary corrections.
Address quality control findings by refining workflows, recommending procedural updates, and supporting their execution.
Revise operational manuals, guidelines, and documentation as required to reflect current processes.
Support management in generating reports and communications for internal and external stakeholders.

skills & experiences required.

Bachelor’s degree holder is a must.
2 years of experience in life insurance operations (New Business/Policy Servicing preferred), with familiarity in policy adjustments, fund transactions, and investment-linked products.
Possess an understanding of investment and insurance products.
Proactive, adaptable, and collaborative with excellent problem-solving and organizational skills.
Fluency in English and Chinese (written and spoken); Mandarin proficiency is advantageous.
Proficient in MS Office (Word, Excel, PowerPoint) and Chinese word processing.
Fresh graduates may be considered for an Assistant Officer position.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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