customer service officer.

about the company.
Our client is a prominent air cargo terminal operator based at the Hong Kong International Airport. Specializing in comprehensive air freight services, this organization plays a crucial role in facilitating the efficient and compliant movement of goods globally. They are known for their robust operations and strong partnerships within the aviation logistics sector.

• Performing export flight shipment manifesting matters in strict accordance with airline requirements.
• Ensuring all flight data are created accurately.
• Conducting Dangerous Goods checking, acceptance, and rejection processes (training will be provided).
• Ensuring that all export documents conform to airline requirements and company procedures.
• Ensuring export shipment handling activities are carried out in accordance with airline requirements, company procedures, applicable regulations, and service standards.
• Liaising with airline representatives on flight handling details and other special requirements.

• Diploma holder with 2 years of relevant experience, or Form 5 with 4 years of relevant experience.
• Good command of PC knowledge (e.g., MS Office) with fast and accurate typing.
• Independent, cooperative, self-initiative, and able to work under pressure.
• Willingness to perform overnight shift duties is required.