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Join a global leader in cross-border logistics solutions as a CS & Logistics Officer. Based in their Hong Kong office, you will handle multi-channel enquiries and support our regional operations. This role is ideal for a proactive professional with 3+ years of experience looking to thrive in a fast-paced, digital-first environment.
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about the company.
A prominent player in the global logistics sector. They pride ourselves on delivering seamless, efficient, and innovative shipping solutions to a diverse international clientele. Their commitment to excellence ensures we remain a preferred partner for e-commerce and corporate services across the Asia-Pacific region.

about the job.

Provide high-quality customer service across multiple communication channels, including email and phone.
Manage and resolve complex customer enquiries efficiently to maintain high satisfaction levels.
Identify opportunities to enhance the customer experience and improve internal service workflows.
Assist in delivering service and product-specific training to customers as required.
Support the operations team with ad-hoc administrative and customer-facing duties.

skills & experiences required.

Possess a post-secondary degree or equivalent qualification.
A minimum of 3 years of customer service experience, ideally gained within the e-commerce or logistics sectors.
Excellent communication and interpersonal skills with a strong problem-solving mindset.
Professional fluency in written and spoken English, Cantonese, and Mandarin.
Speedy and accurate Chinese typing is an essential requirement for this role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience navigating various IT systems.
A proactive attitude with the ability to work effectively as part of a team.

If you are interested in this role, please click 'Apply Now' or send your CV directly to alvin.cheung@randstad.com.hk.

A prominent player in the global logistics sector. They pride ourselves on delivering seamless, efficient, and innovative shipping solutions to a diverse international clientele. Their commitment to excellence ensures we remain a preferred partner for e-commerce and corporate services across the Asia-Pacific region.

about the job.

Provide high-quality customer service across multiple communication channels, including email and phone.
Manage and resolve complex customer enquiries efficiently to maintain high satisfaction levels.
Identify opportunities to enhance the customer experience and improve internal service workflows.
Assist in delivering service and product-specific training to customers as required.
Support the operations team with ad-hoc administrative and customer-facing duties.

skills & experiences required.

Possess a post-secondary degree or equivalent qualification.
A minimum of 3 years of customer service experience, ideally gained within the e-commerce or logistics sectors.
Excellent communication and interpersonal skills with a strong problem-solving mindset.
Professional fluency in written and spoken English, Cantonese, and Mandarin.
Speedy and accurate Chinese typing is an essential requirement for this role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience navigating various IT systems.
A proactive attitude with the ability to work effectively as part of a team.

If you are interested in this role, please click 'Apply Now' or send your CV directly to alvin.cheung@randstad.com.hk.

skills
no additional skills required
qualifications
no additional qualifications required
education
Associate Degree/Diploma

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summary

hong kong
HK$18,000 - HK$23,000 per month, 13-month pay + Bonus
permanent
full-time

specialism
supply chain
sub specialism
logistics & 3pl
reference number
91M0267946_2525710151043620359

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alvin cheung

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cs & logistics officer - e-commerce logistics (hong kong).

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skills

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education

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the application process.

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getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

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get in touch

alvin cheung

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