job details

Role Overview:
As a Claims (Assistant) Manager, you will support daily operations, improving workflows and leading a high-performing team to meet service standards.

Key responsibilities: ...

Operations & Decision Making: Manage daily claims activities and approve complex cases that require senior-level technical judgment.
Process Improvement: Identify and implement ways to make claims processing faster and more efficient, including overseeing system upgrades.
Stakeholder Management: Act as a key point of contact for customer service, complaints, and agency teams to resolve difficult inquiries.
Team Leadership: Supervise staff performance, provide technical training, and create development plans for team growth.
Quality Control: Maintain and update internal claims manuals and guidelines to ensure the team stays compliant and consistent.
Project Support: Assist with various operational tasks and special projects as needed.

Key requirements:

Education: University degree; FLMI qualification (or equivalent) is preferred.
Experience: At least 5 years in Claims, including 1+ years in a supervisory or management role.
Technical Skills: Deep knowledge of claims procedures and strong problem-solving abilities.
Communication: Fluent in English and Chinese

Role Overview:
As a Claims (Assistant) Manager, you will support daily operations, improving workflows and leading a high-performing team to meet service standards.

Key responsibilities:

Operations & Decision Making: Manage daily claims activities and approve complex cases that require senior-level technical judgment.
Process Improvement: Identify and implement ways to make claims processing faster and more efficient, including overseeing system upgrades.
Stakeholder Management: Act as a key point of contact for customer service, complaints, and agency teams to resolve difficult inquiries.
Team Leadership: Supervise staff performance, provide technical training, and create development plans for team growth.
Quality Control: Maintain and update internal claims manuals and guidelines to ensure the team stays compliant and consistent.
Project Support: Assist with various operational tasks and special projects as needed.

Key requirements: ...

skills
minor life claims, insurance
qualifications
Over 5 years of experience in life claims
education
Bachelor Degree

share this job.

summary

hong kong
HK$40,000 - HK$60,000 per month
permanent
full-time

specialism
insurance
sub specialism
claims
reference number
91M0268451_8596891144906338628

speed up the application by sharing your profile

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

yoyo chun

account manager, corporate solutions (eb) - hk
- contract
- HK$45,000 - HK$55,000 per month
about the company.Our client is a top-tier international life insurance group with a dominant market share in the Asia-Pacific region. They are looking for an Account Manager, Corporate Solutions (EB) to join their Agency Distribution team to drive the growth of their business portfolio.about the job.Act as the primary consultant for a designated group of insurance agencies, motivating and supporting them to pitch and close Corporate Solutions (EB) busines
posted 23 february 2026
about the company.Our client is a top-tier international life insurance group with a dominant market share in the Asia-Pacific region. They are looking for an Account Manager, Corporate Solutions (EB) to join their Agency Distribution team to drive the growth of their business portfolio.about the job.Act as the primary consultant for a designated group of insurance agencies, motivating and supporting them to pitch and close Corporate Solutions (EB) busines
show job details
data engineer - manager - insurance
- temporary
about the company.Our client is a leading global insurance provider known for its commitment to innovation and digital transformation. As they continue to modernize their financial operations, they are seeking a data-driven finance professional to bridge the gap between traditional accounting and advanced data automation.about the team.You will join a forward-thinking finance transformation team that values collaboration, agility, and technical excellence.
posted 12 february 2026
about the company.Our client is a leading global insurance provider known for its commitment to innovation and digital transformation. As they continue to modernize their financial operations, they are seeking a data-driven finance professional to bridge the gap between traditional accounting and advanced data automation.about the team.You will join a forward-thinking finance transformation team that values collaboration, agility, and technical excellence.
show job details
senior officer / assistant manager, operations
- permanent
- HK$30,000 - HK$40,000 per month
Role Overview:This role responsible for providing all administrative support to sales team.Key responsibilities:End-to-End Support: Manage the application process from the initial quote through to the final policy activation.Coordination: Act as a central point of contact between banks, insurance providers, and clients to ensure clear communication.Medical Logistics: Arrange all necessary medical check-ups and accompany clients to appointments when require
posted 11 february 2026
Role Overview:This role responsible for providing all administrative support to sales team.Key responsibilities:End-to-End Support: Manage the application process from the initial quote through to the final policy activation.Coordination: Act as a central point of contact between banks, insurance providers, and clients to ensure clear communication.Medical Logistics: Arrange all necessary medical check-ups and accompany clients to appointments when require
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

(assistant) manager,life claims.

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

yoyo chun

related jobs.

account manager, corporate solutions (eb) - hk

data engineer - manager - insurance

senior officer / assistant manager, operations

let similar jobs come to you