Key Responsibilities:
- Manage inquiries and complaints originating from customers, distribution channels, internal departments, and external insurance regulatory bodies. Based on these interactions, propose improvement plans.
- Evaluate and approve claims, then communicate fair and just claim decisions, including offering flexible alternatives, to the distribution channels.
- Responsible for monitoring the operations team
Key requirements:
- A Diploma or Degree in Business Administration, Finance, Marketing, or a related field.
- Over 3 years of experience in claims handling
- Familiar with Group medical or life insurance products
- Good command of both English and Chinese
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
