summary

hong kong
contract
full-time

specialism
insurance
sub specialism
claims
reference number
91M0262558_8730304147821663210

job details

about the company. ...

A top-tier multinational insurance group in Hong Kong is looking for a seasoned professional to step into a key leadership position as an Assistant Claim Manager for their Life Claims division.

You will be instrumental in guiding the team, taking ownership of complex and sensitive claim assessments, and shaping the future of our claims process through system enhancements and strategic projects. If you are a proactive leader with deep expertise in life claims and a passion for developing people, we would be delighted to hear from you.

about the job.

Partner with the Claims Manager to guide the team on daily workflows, case analysis, stakeholder queries, and process enhancements.
Adjudicate and authorize complex or non-standard claim submissions.
Oversee the daily workflow to ensure seamless and efficient team performance.
Uphold the team's adherence to all established service level agreements (SLAs).
Manage advanced inquiries from distribution, customer service, and complaint channels.
Conduct performance reviews and create strategic plans for team member growth.
Lead system enhancement projects while cultivating strong relationships with the agency force.
Champion initiatives to re-engineer workflows for greater operational effectiveness.
Deliver training programs to elevate claims expertise across the business.
Maintain and update all internal claims policies, procedures, and best practices.
Collaborate on departmental projects and assist in resolving operational challenges.

skills & experiences required.

Bachelor's degree or higher, complemented by the FLMI designation or an equivalent professional qualification.
A minimum of five years in claims, including at least one year in a supervisory or leadership capacity.
In-depth technical proficiency and expert knowledge of claims principles and practices.
A customer-first mindset paired with excellent interpersonal and communication abilities.
A results-driven and self-starting individual who maintains a patient and positive demeanor.
Displays strong emotional intelligence and thrives when working under pressure.
High proficiency in written and spoken English and Chinese (Cantonese); fluency in Mandarin is a distinct advantage.

Interested parties please apply the job by clicking the appropriate link with your updated resume and salary details to Justin.lam@randstad.com.hk. We regret only shortlisted candidates will be contacted.

about the company. ...

A top-tier multinational insurance group in Hong Kong is looking for a seasoned professional to step into a key leadership position as an Assistant Claim Manager for their Life Claims division.

about the job.

Partner with the Claims Manager to guide the team on daily workflows, case analysis, stakeholder queries, and process enhancements.
Adjudicate and authorize complex or non-standard claim submissions.
Oversee the daily workflow to ensure seamless and efficient team performance.
Uphold the team's adherence to all established service level agreements (SLAs).
Manage advanced inquiries from distribution, customer service, and complaint channels.
Conduct performance reviews and create strategic plans for team member growth.
Lead system enhancement projects while cultivating strong relationships with the agency force.
Champion initiatives to re-engineer workflows for greater operational effectiveness.
Deliver training programs to elevate claims expertise across the business.
Maintain and update all internal claims policies, procedures, and best practices.
Collaborate on departmental projects and assist in resolving operational challenges.

skills & experiences required.

Bachelor's degree or higher, complemented by the FLMI designation or an equivalent professional qualification.
A minimum of five years in claims, including at least one year in a supervisory or leadership capacity.
In-depth technical proficiency and expert knowledge of claims principles and practices.
A customer-first mindset paired with excellent interpersonal and communication abilities.
A results-driven and self-starting individual who maintains a patient and positive demeanor.
Displays strong emotional intelligence and thrives when working under pressure.
High proficiency in written and spoken English and Chinese (Cantonese); fluency in Mandarin is a distinct advantage.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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justin lam

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assistant claims manager, life claims.

job details

skills

qualifications

education

share this job.

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

justin lam

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