l2 application support in Hong Kong

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job details

hong kong
information technology
job type
reference number
ian luong, randstad hong kong
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job description

about the company.

Our client is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. They operate in more than 100 countries, and has more than 45,000 employees worldwide.

about the job.

The role is in the existing team that provides L2 application support during Asia hours. The key responsibility is to ensure the stability of the production environment, working closely with the L1 (customer-facing) team, FIX Onboarding, Developers & Infrastructure engineers.

Key responsibilities:

  • Interface daily with internal coverage & global support teams in a fast-paced, high-pressure environment. There is considerable exposure to external trading clients too, and a key requirement is the ability to build strong user relationships
  • Proactively manage and monitor our environment, together with extensive problem identification, ownership, tracking, resolution and escalation
  • Manage system outages, direct activities of development and infrastructure teams to resolve production issues
  • Drive initiatives that continue to improve the availability, stability, and performance of the system
  • Closely cooperate and collaborate with development, test engineering, product, and client coverage teams
  • Work with developers on supportability designs, application optimization and performance tuning
  • Monitor the production application environment for problems and diagnose root causes
  • Work with engineering teams to maintain a scalable, reliable, and robust environment
  • Drive the improvement cycle from Operations back into development and vice versa
  • Provide follow-the-sun model support with regional teams and rotational on-call escalation

skills & experiences required.

  • Experience with real-time production trading architectures, with significant uptime and reliability expectations
  • Have a detailed knowledge of Linux systems (eg RHEL, CentOS) with regular use of command line
  • Updating/creating Unix scripts in Bash, (also Perl, Python nice to have)
  • Familiarity with Relational Databases, proficient in SQL and query tools
  • Have a working knowledge of FIX Protocol
  • Experience with end-to-end application support and troubleshooting

Intersted candidates can apply through this portal. Should you have any questions, please contact Ian Luong at 2232 3440.


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