vp - customer service (hospitality - hkd 100k per month) in Hong Kong

posted
contact
maggie chong, randstad hong kong
job type
permanent
salary
HK$ 80,000 - HK$ 100,000 per month
apply now

job details

posted
location
hong kong
specialism
sales
job type
permanent
working hours
Full-Time
salary
HK$ 80,000 - HK$ 100,000 per month
reference number
91M0127882_1546416122
contact
maggie chong, randstad hong kong
apply now

job description

About the company:

My client is a global travel group which has experience in developing, operating and marketing its travel services in different parts of the world. Currently they are looking for VP – Membership Contact Centre to excel the customer experience and bring in more business opportunities.

Role description:

  • Managing and growing a large team in multiple locations and different countries (100 headcounts)
  • Building a telemarketing team to drive sales through database to sell specific events/promotions to grow the company profit.
  • Work closely with the following teams to ensure high yield returns from the membership such as Events & Promotions, Strategic Planning, Business Development
  • Producing productivity reports and reporting to the management on the productivity of the team
  • Developing a large scale of call centre

Role Requirement:

  • Degree Holder
  • 8+ years’ experience with managing/developing of large scale call centres, ideally from banking, telecommunications and hospitality field
  • Strong leadership skills and networking abilities
  • Good communications in English and Cantonese, both spoken and written

skills

Senior management skills

qualification

Senior management skills

educational requirements

Bachelor Degree