unit manager (call centre) in Kowloon Bay

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job details

kowloon bay
job type
working hours
hk$ 18,000 - hk$ 22,000 per month
4 years
reference number
annie wu, randstad hong kong
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job description

About the company

Unit manager role for a premier telecommunication service provider with a wide range of local and international telecommunication business. To support their dynamic business, they are looking for a experienced Unit Manager to manage a call centre for their corporate business, and ensure a smooth call centre operation.

About the job
As a successful unit manager, you will be responsible to:
  • Manage a 7 to 8 person call team to ensure efficient call centre operations
  • Develop a highly motivated, productive and professional customer service team
  • Work on different client projects, mainly focus on B2B telecom business
  • Control cost and budget in the form of logistic, resources and revenue
  • Prepare monthly report and presentation for forecasting and service quality evaluation
  • Follow-up projects and ad-hoc tasks as assigned by management

Highlights of the job
In return of your dedication and hard work, you'll be rewarded with:
  • Competitive compensations and benefits
  • Double pay and performance bonus
  • 5 days work
  • Excellent opportunity to work with a professional customer service team
  • Medical insurance

Skills & experiences required.
To be successful in this role, you must possess:
  • Diploma or above
  • 3 years solid experience of operation management or relevant experience, preferred in call centre/ travel agencies
  • Strong leadership and management skills to motivate the team to achieve and exceed target
  • Strong interpersonal and presentation skills
  • Excellent command of English and Chinese
  • Proficient in MS office applications or call centre software programmes
  • Immediate availability is preferred

Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473 or Vien Ng at 2232 3487.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma