trainer - fmcg / supermarket in Hong Kong

posted
contact
doris wan, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 35,000 per month

job details

posted
location
hong kong
specialism
human resources
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 35,000 per month
experience
4 years
reference number
91M0154083_1619404882
contact
doris wan, randstad hong kong
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job description

about the company.

Our client is established in the 1980s with a strong presence in offering premium household goods and food & beverage products to the customers. They are one of the most beloved department stores and supermarkets in town. To cope with the business expansions and ensure quality of service delivered, they are currently hiring a Trainer to join the team and bring in new inspirations. about the team. Reporting to the Senior Operations Manager, you are expected to be on the field coaching the frontline team on delivering the best customer experience to customers. You will be working cross functionally to ensure retail training needs are met. about the job.
  • Create and implement training programs for retail employees on selling and customer service techniques
  • Regularly travel to different stores to ensure training needs are met
  • Act as a consultant to frontline team for challenges they have on the job
  • Assign mentors and coaches to new frontline team members
  • Organize role-play, classroom training, digital training to simulate difficult retail cases
  • Manage full training cycle and making use of e-learning platforms

skills & experiences required.
  • Degree in Business Administration, Education, HR or any other relevant disciplines
  • 4+ years of field training experience for FMCG/Retail/Supermarket companies
  • Fluent in English, Cantonese and Mandarin
  • Excellent presentation and interpersonal skills
  • Ability to work independently and under pressure
  • Additional certification in training is a plus

Interested parties, please apply directly. Feel free to reach out to doris.wan@randstad.com.hk if you have any questions.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree