telemarketer - insurance.

about the companyOur client is an international insurance firm providing both Life and General Insurance.about the teamThe team is dynamic and expanding. They are looking for claims officers to assist Claims Manager to handle claim casesabout the jobYou will:Handle claims including claim registration, assessment, payment and correspondence preparationsProcess claims in compliance with company service standards and department goalsHandle claim enquiries from internal department, advisor and customersAssist in enhancing the systems and workflowsSupport project and business initiatives as assigned by Managerskills & experiences requiredFresh University Graduates welcomed or at least 1 year relevant working experienceKnowledge in Employee Benefit or Property & Casualty or Life & Health products would be an advantageGood command of spoken and written English and ChineseResponsible, detail-minded and with good communication skillProficiency in MS office (Word, Excel and Chinese word processing)To apply online, please click on the link. Alternatively, for a confidential discussion please contact Cheryl Tsang on + 852 2232 3470 or email: cheryl.tsang@randstad.com.hk

about the companyYou will join a leading multi-line insurer that serves its customers in global and local markets. about the jobYou will handle customer enquiries or complaints via regulatory bodies and distributors properly and timely.You will interact with complainants to provide and process information in response to their concerns about products and services by telephone, in person and/or in writing.You will carry out appropriate and adequate investigation for responsible complaint cases and strive to find a speedy/effective solution/service recovery to minimize the negative impact on customer experience and the business risks.You will assist in administrative support and handle tailor-made/complex correspondence within pre-set turnaround time.You will follow proper procedures with productivity and work up to required quality standards.You will follow-through with complainants and/or brokers/ex-agent during the investigation process and gather useful information in order to obtain a complete picture of the case and abnormal findings.You will challenge work practices and present options and recommendations on changes and initiatives, which will improve operation efficiency and ultimately, business success.You will identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point and proactively drive relevant parties to improve customer experience.You will assist in compiling accurate and relevant regular management reports timely.You will assist the Manager to provide training on complaint handling skills and procedures to improve overall service awareness and handling skill.You will bring in new and creative ideas in service improvement from the customer perspective to enhance long term customer relationships.You will develop an effective working relationship with colleagues to ensure alignment of best working practice.You will keep abreast of the customer service market trend and propose new ideas/practices/technology, which add value to customer experience and improve overall productivity, service quality and cost efficiency.skills & experiences requiredYou are a Bachelor Degree Holder You have minimum 5 years of experience in customer service environment with complaint management exposure gained in insurance or financial industryYou have IIQE license paper I and IIYou have good knowledge of the general insurance product and operationsYou are proficient in spoken and written English, Cantonese and MandarinTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

about the companyYou will join one of the world's largest global insurance providers . about the jobYou will run the daily operation of claims in accordance with company’s service standardYou will provide information on claims experience and suggestions/executions of claims monitoring controls You will develop claim philosophy and guidelines to achieve company goals, and maintain the operation manual to minimize anti-selection casesYou will assist in determining system requirements for claim administrationsYou will manage the department budget and reforecast when necessary You will participate in developing new service ideas and workflow to streamline the procedure and improve serviceYou will provide training to agency about updates of claims procedures and guidelines, new industry regulations, new product, refreshment of claims knowledge and case sharingYou will provide feedbacks on new product launch, product revamp, new distribution channel in term of claims, review and comment the product specifications, function specifications, contract/endorsement wordings, claim workflow and guidelinesskills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ALHCYou have 8+ years of life insurance claims experienceYou have supervision experience You are customer-oriented, with good interpersonal skillsYou have negotiation skills, with an analytical mindYou are independent to make decision and lead the team to achieve company’s goal To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk