about the company.
Randstad is working with one of reputable MNC Professional Service firms in Hong Kong to looking for a Technology Support Manager for their Hong Kong office. They have created a respectable, transparent and dynamic working environment.
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You will be working with a small team and provide IT support to fulfil tech service requirements from local to regional offices. Please kindly check the details requirements below.
about the job.
- Proficient in Windows 10 and Windows 11, Microsoft Suite, Service Now, and other essential applications.
- Familiar with Remote Computing, Citrix, and basic PC troubleshooting.
- Assist team members with technical problems and document solutions. Support colleagues with challenging issues and follow ticketing procedures.
- Understand iOS setup, network basics, and Voice over IP systems.
- Adhere to project rollout procedures and quality control standards.
- Be available for on-call and overtime work when necessary.
- Set up audiovisual equipment for conferences and events. Support daily Conference Center Technology operations.
- Learn new technologies as required and assist users effectively.
skills & experiences required.
- Bachelor’s degree in Computer Science / Information Technology related.
- At least 4+ IT Support working experience, and 2 years of ppl leading experience. With any Professional Service Firms background will be a big plus.
- Strong language in English and Chinese (speaking and writing).
- Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues.
- Solid skills in MS product, like O365, Windows system. VPN setting, Conferences Applications Operation.
- Knowledge and the ability to support Microsoft operating system, including networking component hardware, peripheral devices.
If you’re interested in this exciting opportunity please don’t delay and click APPLY NOW; or for more information, you can reach out to Pauline Peng at pauline.peng@randstad.com.hk