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technical support lead in Kwai Chung

monnie tam, randstad hong kong
job type
HK$ 40,000 - HK$ 50,000 per year

job details

kwai chung
job type
working hours
HK$ 40,000 - HK$ 50,000 per year
5 years
reference number
monnie tam, randstad hong kong
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job description

Technical Support Lead- Network & Cabling & MEP - Data Centre

Highlights of the job -

  • 5 days work
  • 400 - 650k per annum
  • 14 - 18 days AL
  • Opportunity to grow your own team

About the company -

A Data Centre with business across the globe and aggressively expanding in Hong Kong. With a new Data Centre launching soon, we are looking for a Technical Support lead to support their new project.

About the role -

As the Technical Support Lead from a colocation Data Centre provider, you will be responsible for ensuring customers delegate IT management and maintenance tasks in a colocation facility to technicians hired by the company. You will be working closely with the Data Centre Manager, to ensure customer satisfaction on the IT and engineering side. You will also be responsible for -

  • Remote hands support, racking and stacking of network devices, cabling, cross-connects, and power.
  • Support the facility’s Mechanical, Electrical, and Plumbing (MEP) infrastructure.
  • Responsible for tracking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic home runs and cross-connects
  • Provide assistance to other members of the Operations team to ensure 100% uptime of all customers and critical infrastructure.

Requirements -

  • CompTIA A+ / Net + Certification
  • Electrical and Mechanical Engineering background with 5 years of experience in Data Centre industry
  • Ability to rack, stack, cable, and troubleshoot network devices such as routers, switches,
  • firewalls, and servers
  • Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies
  • 5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling
  • Strong structured cabling installation experience
  • AC/DC electrical theory
  • Knowledge Building Management System (BMS) and Branch Circuit Monitoring System (BCMS) experience
  • Good common of English & Cantonese

Interested parties please apply the job by clicking the appropriate link with your updated resume and salary details to or contact Monnie Tam by +852 2232 3412 We regret only shortlisted candidates will be contacted.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree