technical support consultant in Hong Kong

posted
contact
michael stroud, randstad hong kong
job type
permanent
salary
HK$ 25,000 - HK$ 35,000 per month
apply now

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 25,000 - HK$ 35,000 per month
reference number
91M0128270_1546574392
contact
michael stroud, randstad hong kong
phone
22323438
apply now

job description

Working in support of the Cleint Global Managed Print service you will be a senior member of the team responsible for infrastructure, applications, software and hardware. Part of a team managing the infrastructure – Configuring server applications, patching and upgrades. Testing new devices, firmware releases and software. Responding to Incident escalations from 3rd Line and the customer you will be expected to problem manage issues to resolution, escalating as required, and supporting Service Delivery Manager in managing the Print Service Desk.

Responsibilities:

  • Support of applications on Windows servers – Print, SafeCom, HP WebJet Admin, HP DSS, HP Capture & Route.
  • Configuration and support of MFPs and Printers running embedded applications – SafeCom, HPCR.
  • Support of customer’s Windows workstation printing tools and applications.
  • Troubleshooting and liaison with customer’s staff, technical teams & management.
  • Escalation to internal team members, 3rd Party and customer’s support teams.
  • Problem management.
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally. Add case resolution to KMS.
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
  • Develop partnership with and assist the Sales Pursuit team.

Requirements:

  • Experience in relevant technologies and customer environments or equivalent vocational apprenticeship or an associate degree.
  • Relevant industry qualification where applicable.
  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills

If this sounds like something that interests you, then please apply directly to the job ad below or contact Michael Stroud at michael.stroud@randstad.com.hk or at +852 2232 3438

skills

support, infrastructure, printer, webjet, laserjet, HP, consultant, application support, printer support, print

qualification

no additional qualifications required

educational requirements

Bachelor Degree