technical specialist - l2 application support in Hong Kong

apply now

job details

hong kong
job category
information & technology
job type
HK$ 420,000 - HK$ 600,000 per year
reference number
ian luong, randstad hong kong
apply now

job description

about the company.

The client is a multinational mass media and information firm operating in more than 100 countries and has more than 45,000 employees around the world. They deliver insight into the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

about the job.

The role is to provide L2 application support during Asiaa hours. The key responsibility is to ensure the stability of the production environment, working closely with the L1 (customer-facing) team, FIX Onboarding, Developers & Infrastructure engineers.

about the role

  • Anticipate, diagnose and resolve issues with the REDI trading platform
  • Interface daily with internal coverage & global support teams in a fast-paced, high-pressure environment. There is considerable exposure to external trading clients too, and a key requirement is the ability to build strong user relationships
  • Proactively manage and monitor our environment, together with extensive problem identification, ownership, tracking, resolution and escalation
  • Manage system outages, direct activities of development and infrastructure teams to resolve production issues
  • Drive initiatives that continue to improve the availability, stability, and performance of the system
  • Closely cooperate and collaborate with development, test engineering, product, and client coverage teams
  • Work with developers on supportability designs, application optimization and performance tuning

skills and experience

  • Experience with real-time production trading architectures, with significant uptime and reliability expectations
  • Have a detailed knowledge of Linux systems (eg RHEL, CentOS) with regular use of command line
  • Updating/creating Unix scripts in Bash, (also Perl, Python nice to have)
  • Familiarity with Relational Databases, proficient in SQL and query tools
  • Have a working knowledge of FIX Protocol
  • Experience with end-to-end application support and troubleshooting
  • Have excellent written and verbal communication skills

Interested candidates can apply through this portal. Should you have any questions, please contact Ian Luong at 2232 3440.