technical account manager (30-40k) in Hong Kong

posted
contact
debby lau, randstad hong kong
job type
permanent
salary
HK$ 30,000 - HK$ 40,000 per month

job details

posted
location
hong kong
specialism
sales
job type
permanent
working hours
Full-Time
salary
HK$ 30,000 - HK$ 40,000 per month
experience
3 years
reference number
91M0151583_1609324759
contact
debby lau, randstad hong kong
add to saved jobs print

job description

About the company:

You will be joining a Top Tier Computer Company (Fortune 500) which has very strong business across the globe. To expand the team, they are currently looking for an experienced Technical Account Manager to join in. This position will be reporting to the Regional Lead and to supervise 2 team members. About the job:
  • To manage and maintain the relationship with the existing accounts (corporate MNC clients) and to handle the complaints
  • Manage and handle all customer dissatisfaction issues and to analyse the root cause and seek ways to improve
  • Manage all day-to-day service operations to all customers delivery are done within SLA and customer expectation
  • Manage and monitor the service vendors and suppliers
  • Has knowledge of IT service industry and able to identify potential gaps for upselling on advance services to customers
  • Enablement of service partners to enhance service options
  • Ability to manage business and financial data to manage profitable margin in Upsell Services
skills & experiences required:
  • 3-5 years’ experience on service vendor management
  • Diploma or Bachelor’s Degree in Business Administration, Computer Science or Engineering
  • Experience working in MNC environment, interacting with out-country counterpart
  • Excellent interpersonal and communications skills
  • High ability to manage difficult customer issues or escalation
  • Effective communication in English - Written and verbal
  • Able to prioritise in a fast-paced, dynamic work environment

To apply online please click the 'apply' button below. For a confidential discussion about this role please contact Debby Lau on +852 2232 3498 or via debby.lau@randstad.com.hk

skills

Technical Account Management

qualification

Technical Account Management

educational requirements

Bachelor Degree