tech service manager (governance) in Hong Kong

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job details

hong kong
information technology
job type
working hours
hk$ 840,000 - hk$ 960,000 per year
5 years
reference number
ian luong, randstad hong kong
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job description

about the company.

The client is one of the world's largest bank and the Country tech team is expanding aggressively in the region.

about the job.

The purpose of this new role is to lead the delivery of the globally driven Wealth Management Transformation programme for Retail Bank HK.

Key Roles and Responsibilities

  • Act as the country lead in managing the delivery of various workstreams of the Wealth Management Transformation programme to retail bank HK.
  • Run a country governance forum to ensure senior stakeholders are up to date on the latest progress, major impacts to the country, and support required.
  • Collaborate with project managers and competency leads from the programme team to establish a feasible project timeline and agree on the delivery approach. Plan any local resource requirements upfront and engage them as appropriate.
  • Engage local stakeholders from working level to senior management level. Collect their feedbacks and solicit buy-ins for the programme deliverables.
  • Facilitate the requirements discussions and evaluation of systems and operating models proposals from the programme team. Evaluate the business benefits and impacts, and facilitate the signoff with local stakeholders.
  • Ensure quality of the programme deliveries met the bank's standard, in terms of software quality, project management standard and technology design by engaging the relevant expertises.
  • Oversee projects' changes in policies, operational processes and controls, including any risks and regulatory compliance assessments. Obtain approvals from relevant governance bodies.
  • Monitor issues, risks and dependencies for business change management activities for all the business rollouts. Escalate to the programme managers, or line manager as appropriate.
  • Collaborate and build long-term relationship with the programme team, local stakeholders and supporting functions. 2. Traits
  • Strong in conceptual and quantitative problem solving
  • 1. Degree holder, solid banking experience in WM or private banking business project management function. In-depth understanding of private banking business and regulatory landscape. Demonstrated knowledge of how private banking systems and processes work to enhance client experience and improve front office productivity.

skills & experiences required.

  • Ability to align broad range of stakeholders and execute within tight time-line
  • Experience in process improvements and technology changes, from business perspective
  • Excellent communication skills with the ability to simultaneously 'see the big picture' and manage the detail implementation.
  • Stakeholder management
  • Project and Change Management
  • ITIL
  • Understanding of infrastructure and/or application development lifecycle.

Interested candidates can apply through this portal or send your CV to Ian Luong at

For questions, please contact Ian at 2232 3440.


ITIL, experience setting KPI and/or KRI, understanding of infrastructure and/or application development lifecycles


no additional qualifications required

educational requirements

Bachelor Degree