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summary

hong kong
randstad hong kong
HK$25,000 - HK$40,000 per month, up to 2 months bonus
permanent
full-time

specialism
information technology
sub specialism
mobile apps development
reference number
91M0222380_6122740137333025167

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job details

about the company.
my client is a fast growing local tech company

about the team.each project team is around 15-20 people
...

about the job.

deliver exceptional technical assistance to key accounts regarding software-related problems and incidents promptly and with a high level of professionalism.
conduct thorough investigations and analysis of software issues, pinpointing their underlying causes.
work collaboratively with teams across different departments to escalate and monitor issues that demand additional attention or resolution.
maintain comprehensive records of customer interactions, including problem reports, troubleshooting methods employed, and resolutions delivered.
contribute to the development and enhancement of support documentation, knowledge base articles, and frequently asked questions (FAQs) to optimize the effectiveness of support procedures.

skills & experiences required.

bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) is preferred.proven experience in software support or a similar technical role.
strong knowledge and proficiency in Node.js / Ruby on Rails.
demonstrated ability to investigate and diagnose software issues, identifying root causes and implementing effective solutions.
excellent problem-solving and analytical skills.
strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
ability to work independently and collaboratively in a fast-paced, team-oriented environment.
detail-oriented with exceptional organizational and documentation skills.
ability to adapt to changing priorities and handle multiple tasks simultaneously.

about the company.
my client is a fast growing local tech company

about the team.each project team is around 15-20 people

about the job.

deliver exceptional technical assistance to key accounts regarding software-related problems and incidents promptly and with a high level of professionalism.
conduct thorough investigations and analysis of software issues, pinpointing their underlying causes.
work collaboratively with teams across different departments to escalate and monitor issues that demand additional attention or resolution.
maintain comprehensive records of customer interactions, including problem reports, troubleshooting methods employed, and resolutions delivered.
contribute to the development and enhancement of support documentation, knowledge base articles, and frequently asked questions (FAQs) to optimize the effectiveness of support procedures.

...

skills & experiences required.

bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) is preferred.proven experience in software support or a similar technical role.
strong knowledge and proficiency in Node.js / Ruby on Rails.
demonstrated ability to investigate and diagnose software issues, identifying root causes and implementing effective solutions.
excellent problem-solving and analytical skills.
strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
ability to work independently and collaboratively in a fast-paced, team-oriented environment.
detail-oriented with exceptional organizational and documentation skills.
ability to adapt to changing priorities and handle multiple tasks simultaneously.

experience
2 years
skills
Code Review / Documentation / Identify Root Cause
qualifications
no additional qualifications required
education
Bachelor Degree

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software analyst, support - mobile app development project.

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

anson tse

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