service desk analyst – hkd $240k - $360k p.a. + bonus in Hong Kong

nicole yeung, randstad hong kong
job type
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job details

hong kong
information technology
job type
working hours
1 year
reference number
nicole yeung, randstad hong kong
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job description

about the company
Our client is one of Hong Kong’s leading law firms with offices in the Asia Pacific Area. They have a sizeable and well established I.T. department and are looking for a driven individual to join their Service Desk Team and provide high level 1st and 2nd tier support to their internal users at their Hong Kong Headquarters.

about the job
As a Service Desk Analyst, you will be expected to provide phone-based first line IT support for internal users in the Hong Kong and regional offices. You’ll have the opportunity to work with other team members and provide alternative solutions to ensure that the requests are dealt with in a timely and effective manner.

You will also be responsible for managing and escalating all incoming service requests in accord to the company’s procedures and be part of a dynamic, supportive team that recognizes initiative and hard work, but at the same time values work life balance.

We are looking for a proactive individual who is organized; customer oriented, and has good knowledge on computer skills and IT equipment. You will also have excellent English and Cantonese communication skills and confidence to handle client services and interaction.

  • 1 - 2 years experience in a service desk/technical support position; background in professional services environment will be an advantage
  • Strong background in technical support and troubleshooting for MS Office Applications
  • Knowledge of remote access technologies as well as mobile devices
  • Good communication, organization and administrative skills
  • Ability to work in fast paced environment
  • Confident to communicate and interact in English, Cantonese and Mandarin
  • Excellent customer service skills and the ability to develop and build rapport with users
  • Be able to demonstrate initiative in improving yourself and/or your working environment
  • Degree in related field and/or professional certifications/experience is preferred but not necessary

Candidates with less experience will also be considered for junior positions; immediately available candidates will have a definite advantage.

If interested or you have any potential candidates to refer us, please click the link above to apply or contact Nicole Yeung ( at 2232 3441 for a discussion.


Service desk, technical support, training, windows


1 - 2 years experience in a service desk/technical support position; background in professional services environment will be an advantage

educational requirements

Bachelor Degree