senior system support analyst (trade floor & helpdesk) in Hong Kong

posted
contact
cheryl lau, randstad hong kong
job type
permanent
salary
HK$ 30,000 - HK$ 50,000 per month

job details

posted
location
hong kong
specialism
information technology
job type
permanent
working hours
Full-Time
salary
HK$ 30,000 - HK$ 50,000 per month
reference number
91M0152495_1611312271
contact
cheryl lau, randstad hong kong
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job description

about the company.
Top Tier Financial Services Corporation

about the team.You will be reported to the regional director and under a production support team. about the job.
  • Provide support for Equity Trading and research applications
  • Provide 1st tier support, issue incident tickets and escalate to level 2/ level 3 teams for troubleshooting
  • Support the staff and users to ensure the smooth operation on daily basis
  • Monitor the status and progress toward resolution of all open incidents.
  • Work closely with regional team for group standards or procedures
  • Create user documentations and arrange training to user on new applications or infrastructure
  • Report issues and advise problem resolution to the management

skills & experiences required.

  • Degree holder with at least 5 years of relevant experience in Financial Service industry
  • Equity Trading support experience with knowledge on OMS, Newport and other trading applications
  • Familiar with equity trade and middle/back office operations; FIX messaging protocol and Broker/Exchange Connections
  • Hands on experience in UNIX, Autosys and monitoring tools like Splunk
  • Knowledge of Remote Access products and products such as Citrix, Xen, VDI’s preferrable
  • fluent in both verbal and written English with good communication and enjoy work as a team

Interested candidates, please click APPLY NOW or send your updated resume to Cheryl Lau at Cheryl.lau@randstad.com.hk

skills

Trade, support, helpdesk, application support, deskside support

qualification

Trade, support, helpdesk, application support, deskside support
UNIX, Autosys and monitoring tools like Splunk

educational requirements

Bachelor Degree