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senior officer, inbound call center (insurance).

job details

summary

    job details

    about the job

    • You will provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
    • You will resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.
    • You will arrange follow up call to respond to customer feedback in a timely and professional manner.
    • You will assist team leaders to handle escalated case by offering the best alternative to client.
    • You will provide on-the-job support to junior team members on complex enquiries.

    skills & experiences required

    • You have at least 3 years of experience in Insurance Customer Service / Call Centre experience
    • You are a IIQE I, III and V holder (plus)
    • You are good at English and Chinese (both written and spoken)
    • You are customer focused and result oriented

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk



    about the job

    • You will provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
    • You will resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.
    • You will arrange follow up call to respond to customer feedback in a timely and professional manner.
    • You will assist team leaders to handle escalated case by offering the best alternative to client.
    • You will provide on-the-job support to junior team members on complex enquiries.

    skills & experiences required

    • You have at least 3 years of experience in Insurance Customer Service / Call Centre experience
    • You are a IIQE I, III and V holder (plus)
    • You are good at English and Chinese (both written and spoken)
    • You are customer focused and result oriented

    To apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk