summary

hong kong
permanent
full-time

specialism
insurance
sub specialism
policy admin
reference number
91M0242052_1441005144906379573

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job details

Key Responsibilities

Perform Life Operations projects, including preparing requirements to improve workflow, e-Application platform & automation and conduct UAT etc
Draft and implement operation manuals and guidelines relating to the department
Identify and leverage opportunities for continuous improvement of overall services and mitigation of risks, driving initiatives to uplift operations efficiency and customer experience with application of digital strategy
Identify and establish metrics, benchmarks and key performance indicators (KPIs) in collaboration with the business leaders and other key stakeholders to ensure customer and post-sales services improvement and efficiency

Key Requirements

At least 8 years of experience in Insurance Operations
Knowledge of life insurance products and solid understanding of insurance operations.
Excellent time management and people management skills.
Good command of both spoken and written English and Chinese.

...

Key Responsibilities

Perform Life Operations projects, including preparing requirements to improve workflow, e-Application platform & automation and conduct UAT etc
Draft and implement operation manuals and guidelines relating to the department
Identify and leverage opportunities for continuous improvement of overall services and mitigation of risks, driving initiatives to uplift operations efficiency and customer experience with application of digital strategy
Identify and establish metrics, benchmarks and key performance indicators (KPIs) in collaboration with the business leaders and other key stakeholders to ensure customer and post-sales services improvement and efficiency

Key Requirements

At least 8 years of experience in Insurance Operations
Knowledge of life insurance products and solid understanding of insurance operations.
Excellent time management and people management skills.
Good command of both spoken and written English and Chinese.

skills
no additional skills required
qualifications
no additional qualifications required
education
Bachelor Degree

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yoyo chun

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(senior) manager, policy administration.

job details

skills

qualifications

education

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

yoyo chun

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