about the company.
Our client is one of the biggest international law firms founded in the United States. They have more than 30 offices worldwide. To cope with their business needs, they are currently looking for a senior IT support analyst to provide end-user support and take part in regional IT projects.
about the team.The role will work in a team of four and report to the IT Service Delivery Manager based in Hong Kong. The role would have to work closely with the IT team members across the APAC region on different IT projects implementation.
about the job.
- Provide level 1 & 2 technical support to internal end users
- Diagnose and resolve computer, system, and network issues
- Provide technical support to Document Management System
- IT Tickets logging and Queue management
- Assist with video conferences and webinars set-up
- Take part in regional IT project implementation
skills & experiences required.
- Bachelor degree holder or above in Computer Science or related disciplines
- At least 3 years of working experience in end user support
- Excellent command of English, Cantonese and Mandarin
- Experience in regional IT projects coordination is desirable
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