senior field application engineer - xdsl and pon in Hong Kong

hazel cheng, randstad hong kong
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hong kong
information technology
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hazel cheng, randstad hong kong
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Job Description:

Senior Field Application Engineer will be responsible for managing all aspects of the technical engagement with customers like ISP, SMB, and so on in order to provide the best technical supports to customers. This position will need to support customer’s system & Test engineers directly and it’s very important to have good communication skills. The FAE should have the embedded Systems S/W or H/W engineering background with the knowledge of PON (GPON / EPON / XGSPON / 10GEPON), xDSL, G.Fast, VoIP, WiFi, and network devices.

Specific Responsibilities:

Manage all aspects of the technical engagement with customers:

  • Build customer relationship with providing related technology trends of xDSL and PON.
  • Drive defining product requirements & spec. with customer’s requests.
  • Support customer engineers to proceed product evaluation and ISP Lab & Field testing.
  • Analyze tech issue & problem customer has in the field, check its technical resolution and working condition, and fix the same if required.
  • Collaborate with sales team, and PM for sharing customer’s feedback, issues, product quality and etc. in the field.
  • Troubleshoot on customer’s request, resolve other engineering issues can be solved in the field, conduct regular follow up on customer’s activities, and monitor for obtaining new sales opportunities.
  • Collaborate with sales and product marketing team to introduce & demo new product to customers.

Define Innovate Products:

  • Research leading edge technologies and trends of PON, xDSL, WiFi, 4G/5G network and so on for products and report regularly.
  • Contribute ideas and/or concepts that support the generation of intellectual property.

Education and Experience Requirements:

  • Bachelor’s degree in a related technical discipline from a four-year accredited college/university.

  • At least +8 years of directly related experience.

  • Attended or participated in some form of continuing education within area of expertise or
    related technical area.

  • Embedded Linux BSP and application with TCP/IP, UDP/IP Network diag. tool and etc.

  • Understanding of OMCI stack, TR-069, debugging tool dev., and etc.

  • Experience of PON product (ONT) test equipment and OLT interoperability for ONT.

  • Experience of xDSL product test equipment and DSLAM interoperability for xDSL CPE.

  • Language for English and Mandarin are required to support local customers and communicate with company internal team and suppliers.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree