Job opening - Senior Deskside Support in Hong Kong | Randstad Hong Kong

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summary

hong kong
randstad hong kong
HK$20,000 - HK$30,000 per month
contract
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0201446_2835496136237749083

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job details

about the company.

MNC Service Provider Company

about the team.

Oversee the Desk Side Support and Service Desk Support Teams

about the job. ...

You will be leading a team to achieve customer satisfaction through customer support for internal users
Providing and assisting the team on providing L1 support
Point of contact when technical solution requires and managing and reporting incoming technical support inquiries
record and track team SLAs and workflows
Creating and assisting teams KPIs and monitoring the results
Monitoring team performance and report
Involvement on operational delivery for new services and feature release

skills & experiences required.

Minimum 3 years of working experience providing Infrastructure support
Well experience in infrastructure support tools such as Microsoft products (MS365, Office365, Windows), Linux, Active Directory, VMWare and/or others
Good communication skills in English and Cantonese (Mandarin is a plus)
Immediately candidates or shorter notice period is required

If you’re interested in this exciting opportunity please don’t delay and click 'APPLY NOW' or for more information, reach out to Russell Regalado on russell.regalado@randstad.com.hk

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about the company.

MNC Service Provider Company

about the team.

Oversee the Desk Side Support and Service Desk Support Teams

about the job.

You will be leading a team to achieve customer satisfaction through customer support for internal users
Providing and assisting the team on providing L1 support
Point of contact when technical solution requires and managing and reporting incoming technical support inquiries
record and track team SLAs and workflows
Creating and assisting teams KPIs and monitoring the results
Monitoring team performance and report
Involvement on operational delivery for new services and feature release

skills & experiences required.

Minimum 3 years of working experience providing Infrastructure support
Well experience in infrastructure support tools such as Microsoft products (MS365, Office365, Windows), Linux, Active Directory, VMWare and/or others
Good communication skills in English and Cantonese (Mandarin is a plus)
Immediately candidates or shorter notice period is required

...

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skills
no additional skills required
qualifications
no additional qualifications required
education
Associate Degree/Diploma

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RR

russell regalado

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