senior customer service officer in Kowloon Bay

posted
contact
annie wu, randstad hong kong
job type
permanent
salary
HK$ 16,500 - HK$ 19,500 per month
apply now

job details

posted
location
kowloon bay
specialism
administration & business support
job type
permanent
working hours
Full-Time
salary
HK$ 16,500 - HK$ 19,500 per month
experience
5 years
reference number
91M0129079_1546487668
contact
annie wu, randstad hong kong
apply now

job description

About the company

Senior customer service officer role for a premium German home appliances company, which specialises in producing high-end domestic appliances and commercial equipment. To support their dynamic business, they are looking for a high calibre candidate who could support the call centre operation and handle customer's enquiries and complaints independently.
Highlights of the job
In return of your dedicated work, you'll be rewarded by:

  • Competitive salary package and benefits
  • 5 days roster work from Mon to Sat
  • Stable working hours
  • Young and energetic colleagues and working environment
  • Career development opportunities in a professional customer service team
Responsibilities
As a successful senior customer service officer, you will be responsible to:

  • Independently handle incoming customer enquiries and complaints
  • Professionally follow up complaint cases to ensure customer satisfaction
  • Maintain system and customer feedback for service improvement purpose
  • Provide all necessary administrative works within Service Department as well as the company
  • Perform any ad hoc duties assigned by the management of the company

Skills & experiences required
To be successful in this role, you must possess:

  • Diploma or above
  • 5 year's experience in customer service field with at least 3 years in handle complaint case
  • Customer-oriented personality and team player with good communication skill
  • Strong sense of responsibility and able to work under pressure
  • Proficient in written and spoken in English, Cantonese and Mandarin

Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473.

skills

Handle client enquiries and complaints independently

qualification

At least 3 years of handling complaints experience, customer-oriented & good communication skills

educational requirements

Associate Degree/Diploma