(senior) customer service manager in Hong Kong

posted
contact
abbie cheng, randstad hong kong
job type
permanent
salary
HK$ 480,000 - HK$ 840,000 per year
apply now

job details

posted
location
hong kong
specialism
insurance
job type
permanent
working hours
Full-Time
salary
HK$ 480,000 - HK$ 840,000 per year
reference number
91M0085039_1555458894
contact
abbie cheng, randstad hong kong
apply now

job description

about the company.

As one of the leading financial institutions globally, our client promotes high performance. To enhance their expertise in operations management, an outstanding opportunity has arisen for an experienced professional to join their team as (Senior) Customer Servicing Manager.

about the job.
  • Lead the team to handle customer enquiries and complaint management by offering options and solutions
  • Povide professional insurance advice and day to day service to improve customer experience
  • Develop strategic planning to enhance services satisfactory level
  • Drive the team to deliver high-quality services for customers
  • Provide guidance and training to the team to improve technical knowledge
skills & experiences required.
  • Degree holder with solid experience in insurance industry
  • Familiar with insurance products and solid understanding of operations
  • Strong problem solving skills, good interpersonal and communication skills
  • Good command of written and spoken English and Chinese

For interested parties, please send your detailed resume to abbie.cheng@randstad.com.hk or contact Abbie Cheng at +852 2232 3484 for a confidential discussion. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

CS, customer services, manager, senior manager, insurance, complaint handling, call center

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma