(senior) customer service manager in Hong Kong

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job details

posted
location
hong kong
specialism
insurance
job type
permanent
working hours
Full-Time
reference number
91M0127058_1540898415
contact
abbie cheng, randstad hong kong
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job description

Key Responsibilities:

  • Lead and manage the operations of the internal Customer Service team and external service providers
  • Act as the team’s representative to participate operational and system projects including changing in operating model and systems
  • Initiate and implement customer services related projects with different stakeholders
  • Supervise, monitor and drive the performance of team members

Requirements:

  • Degree holder with solid experience in insurance industry
  • Familiar with life and medical insurance products and solid understanding of operations
  • Exposure in online customer service function is preferred
  • With strong problem solving skills, good interpersonal and communication skills

For interested parties, please send your detailed resume to abbie.cheng@randstad.com.hk or contact Abbie Cheng at +852 2232 3484 for a confidential discussion. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

customer services, CS, ops, operations, insurance, manager, online

qualification

no additional qualifications required

responsibilities

As one of the leading technological insurance providers, our client promotes excellent customer experience. To enhance their expertise in Operations, an outstanding opportunity has arisen for an experienced professional to join their team as (Senior) Customer Services Manager.

educational requirements

Associate Degree/Diploma