senior customer service executive in Kowloon Bay

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job details

kowloon bay
job type
working hours
hk$ 15,000 - hk$ 20,000 per month
reference number
annie wu, randstad hong kong
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job description

About the company

Our client is a leading telecommunication listed company in Hong Kong. With 30 years experience, they provide premier fixed-line, broadband and mobile communication services in Hong Kong and international telecom network covers more than 3,000 cities and 140 countries. They are currently searching for 2 senior customer service executive to support their accounting service management to ensure a smooth customer service operation.
About the job
As a successful senior customer service executive, you will be responsible to:
  • Provide support to the Account Management team for B2B services/ 24x7 hotline
  • Assist in projects in the field of account service strategy, service improvement and operational service plan to improve the overall service quality
  • Prepare monthly reports of service performance
  • Manage and monitor service quality and recovery plans to ensure a smooth customer service operations
  • Coordinate with internal departments and customers
  • Perform any ad-hoc assignments when necessary
Highlights of the job
In return for your dedication and hard work, you'll be rewarded with:
  • Competitive salary package and benefits
  • Comprehensive training programme with pay
  • Excellent opportunity to work at a professional customer relations team
  • Career development opportunities in a premier telecom company
  • Medical coverage
  • 14-day annual leave
Skills & experiences required.
To be successful in this role, you must possess:
  • 3 years customer service experience, preferably in telecommunication, banking or insurance company
  • Customer oriented with good communication and interpersonal skills
  • Proficient in MS Office application and Chinese word processing
  • Good command of English and Chinese, both spoken and written
  • Shifting required for 24X7 hotline position
Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473 or Vien Ng at 2232 3487.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma