senior customer service associate (tech/e-commerce platform) in Causeway Bay

posted
contact
vinnie chan, randstad hong kong
job type
permanent
salary
HK$ 15,000 - HK$ 25,000 per year

job details

posted
location
causeway bay
specialism
marketing, digital & PR
job type
permanent
working hours
Full-Time
salary
HK$ 15,000 - HK$ 25,000 per year
reference number
91M0156002_1626258647
contact
vinnie chan, randstad hong kong
phone
+852 2232 3408
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job description









about the company.Our client is a sizeable technology company and e-commerce platform that delivers solutions to businesses and consumers. With its rapid growth and growing business model, our client is currently seeking a Customer Service Associate to join the young, energetic and dynamic team.about the team.
  • You will be reporting directly to the CS Manager
  • You will be joining a team of 3
  • You will be joining a young, energetic and creative culture
  • You will have 5 days work week
  • You will only need to work for daytime and nighttime shift (NO overnight shift)
  • You will be having a flexible working location (Working from home is an option for you)
about the job.
  • You will be responsible for customer services, including building relationships, answering enquiries, deal with and resolve different problems with customers, agents and other parties in a timely and proper manner
  • You will be required to meet customer service excellence such as KPIs
  • You will be mainly handling live chat, occasionally for emails and calls
  • You will be supporting the CS manager
  • You will be joining some data analysis and propose your own suggestion and advice based on your customer service experience
skills & experiences required.
  • You are a Higher Diploma Holder or above
  • You have 1+ years of experience in web-based customer service
  • You are fluent in written English and Chinese on computer
  • You have good communication skills
Interested candidates, please click APPLY NOW or send your updated resume to Vinnie Chan at vinnie.chan@randstad.com.hk

skills

customer service, cs, tech firm, internet firm, startup, ecommerce, e-commerce, live chat, digital channel customer service, email cs

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma