senior claims manager (life insurance).

about the companyYou will join one of the world's largest global insurance providers. about the jobYou will review, accept or reject risks on both medical / non-medical cases within approval limits.You will assist in reviewing and updating underwriting guidelines and procedures.You will communicate with re-insurers.You will work closely with the sales team in terms of providing operational support and handling underwriting inquiries.skills & experiences requiredYou are a Bachelor Degree Holder.You have 2+ years of experience in Life and CI underwriting. You have strong interpersonal, influencing and management skills.You are customer-oriented, people-centric and a team player. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk

about the companyYou will join one of the world's largest global insurance providers. about the jobYou will manage all New Business and Underwriting activities.You will enhance the efficiency of New Business and Underwriting functions to support business growth and deliver excellent services to our partners. You will identify and report key performance indicators to senior management to monitor all key life operations.You will evaluate relevant industry trends, regulatory concerns and competitive environment and implement changes to policies, procedures and processes with business partners.You will identify and ensure development needs are fulfilled.You will keep underwriting rules and guidelines being competitive in the market.skills & experiences requiredYou are a Bachelor Degree Holder.You have underwriting experiences of retail life or HNW. You have strong interpersonal, influencing and management skills.You are customer-oriented, people-centric and a team player. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk

about the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk