about the company
You will join one of the world's largest global insurance providers.
about the job
- You will assess complex High-end Medical and/or Major Life claims cases.
- You will handle complaints and escalated cases.
- You will monitor team performance and claims management (on-and-offshore) to enhance customers’ experience.
- You will conduct regular reviews and updates on claims guidelines and process manuals.
- You will participate in projects of new product development and system enhancement.
- You will provide training and relevant support to the agency regarding claims matters.
skills & experiences required
- You are a Bachelor Degree Holder, preferably with a Nursing/Medical background.
- You have 5+ years experience in High-end Medical and/or Major Life claims.
- You have good interpersonal skills and are customer-oriented.
- You are able to work independently with minimal supervision in a fast-paced environment.
To apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk
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