senior business development manager - general insurance.

about the jobYou will supervise, coach and monitor day-to-day CS team operations (inbound/outbound calls, emails, correspondences, walk-in services & post sales call) to ensure all KPIs, regulatory requirements and service standards are consistently met and continuously uplifted. You will prepare a manpower plan to meet service demand and be prepared to directly handle CS team tasks when needed.You will develop and regularly review service manuals, standard templates / scripts and SOPs with clearly stated service standards to aid training and efficient performance of CS daily tasks.You will support the end to end resolution of any customer dissatisfaction cases. Liaise with relevant teams to identify and implement customer experience enhancement opportunities.You will assist the team head to develop and implement a customer retention program.You will analyze service data and work closely with operations or other internal teams to identify and implement customer/broker experience enhancement opportunities.You will prepare service statistics and other reports for management review. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

about the jobYou will revamp operations’ quality assurance (QA) program methodology in NB, PA and Claims with periodic and thematic QA. You will maintain a register of errors identified and work with functional managers to perform root cause analysis and rectification to prevent recurrence.You will work with functional managers, CS team and stakeholders to solicit and implement ideas to uplift customer/broker experience enhancement.You will coordinate gap analysis and the implementation of new regulatory guidelines / circulars.You will ensure timely closure of all open management actions arising from Compliance/Risk/Internal Audit/Complaint by working closely with operation functional managers.You will ensure periodic review of Operations’ SOP is performed and recommend changes to procedures/processes where necessary and participate in their implementation.You will assist line managers to prepare regular reports and communication for internal/external parties. skills & experiences requiredYou are a Bachelor Degree HolderYou have at least 6 years of relevant experience in the life insurance industry, with 2 years at supervisory level You have a good knowledge of insurance productsYou have the ability to develop and maintain meaningful relationships with customers, intermediaries, colleagues and industry agenciesYou are proficient in both written and spoken English and ChineseTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Jeremy Wong on + 852 2232 3468 or email: jeremy.wong@randstad.com.hk

about the companyYou will join one of the world's largest privately held insurance firms, providing insurance, risk management, employee benefits and retirement services. about the jobYou will lead the team to meet the claim service standardYou will approve of claims cases within own claims authority and provide recommendation to senior for those claims exceeding own authority limitsYou will manage enquiries and complaints of different stakeholdersYou will assist in administration duties in claims areas such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.You will analyze, provide opinions and handling strategy for complaint/appeal claim cases independentlyYou will mentor junior staffs for training and development, and facilitating training sessions to sales force when necessaryYou will prepare management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of worksYou will take part in departmental / company projects where necessaryYou will conduct Quality Assurance review to maintain good quality service for hotline inquiry and letter writingYou will conduct Technical Audit to ensure the claim process in compliance with claims policy and company rules skills & experiences requiredYou are a Bachelor Degree Holder, preferably with FLMI/ACSYou have 4+ years of life insurance claims experience You have supervision experienceYou have excellent life insurance product knowledgeYou have good interpersonal skills and are customer-orientedTo apply online, please click on the link. Alternatively, for a confidential discussion please contact Keith Kwan on + 852 2232 3424 or email: keith.kwan@randstad.com.hk