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1 job found in Wan Chai District

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    • permanent
    • HK$65,000 - HK$85,000 per month
    • full-time
    Creative and fun environmentStrong loyalty and CRM backgroundLuxury/ Lifestyle background is perferred Summary: Our client, a established brand and they are currently looking for a Senior CRM Manager to develop marketing strategies and events to enhance customers’ relations. Responsibilities:Lead a team to maintain the relationship with customers by launching CRM program to increase customer loyalty and satisfactionSolicit and analysis member usage patterns to implement loyalty programmes.Work closely with cross-functional team to maximize customer satisfactionCarry out the action plans to uplift the member satisfaction and service qualityCollaborate with customer-service team to design marketing programsHandle all member complaints and enquiries in a timely fashionDevelop and implement the customer loyalty strategy to improve acquisition and retention of customers.Drive new marketing strategies to improve attractiveness of current loyalty / retention programsOversee and manage on-going customer experience / events and loyalty activities Requirements:8 years of solid CRM and marketing experience with minimum 3 years experience in managerial level preferably in hospitality, customer service environment and luxury retail.University degree is preferredFluent in both written and spoken English, Cantonese and Mandarin is an advantageExperience in CRM analysis and consumer behaviour researchProactive, creative and innovative with strong interpersonal and communication skillsExperience in managing loyalty program and is passionate in meeting and working with people of different levelsPeople with less experience will be considered as Assistant CRM Manager Please apply below or reach out to elize.tai@randstad.com.hk for more details.
    Creative and fun environmentStrong loyalty and CRM backgroundLuxury/ Lifestyle background is perferred Summary: Our client, a established brand and they are currently looking for a Senior CRM Manager to develop marketing strategies and events to enhance customers’ relations. Responsibilities:Lead a team to maintain the relationship with customers by launching CRM program to increase customer loyalty and satisfactionSolicit and analysis member usage patterns to implement loyalty programmes.Work closely with cross-functional team to maximize customer satisfactionCarry out the action plans to uplift the member satisfaction and service qualityCollaborate with customer-service team to design marketing programsHandle all member complaints and enquiries in a timely fashionDevelop and implement the customer loyalty strategy to improve acquisition and retention of customers.Drive new marketing strategies to improve attractiveness of current loyalty / retention programsOversee and manage on-going customer experience / events and loyalty activities Requirements:8 years of solid CRM and marketing experience with minimum 3 years experience in managerial level preferably in hospitality, customer service environment and luxury retail.University degree is preferredFluent in both written and spoken English, Cantonese and Mandarin is an advantageExperience in CRM analysis and consumer behaviour researchProactive, creative and innovative with strong interpersonal and communication skillsExperience in managing loyalty program and is passionate in meeting and working with people of different levelsPeople with less experience will be considered as Assistant CRM Manager Please apply below or reach out to elize.tai@randstad.com.hk for more details.

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