about the company.My client is a US financial services institution. They're looking for an Application Support Analyst to join their team, supporting their proprietary system on a L1 & L2 perspective. about the job.Provide functional and technical support on the company's systems. Be responsible to keep track of the status of the incidents. Understand application-related issues from end users. Identify the root cause and prepare a solution to resolve the incident in a timely manner. Assist the team to prepare SOP and basic training materials for end users. Explain and educate end users on any new function rollouts. Accountable for ensuring the application is up-to-date and work closely with the application development team to carry out any enhancements. Suggest ways to improve the existing processes or functions to be added to the application. skills & experiences required.Bachelor's degree or above in Computer Science, Computer Engineering, Information System, or relevant disciplines 2+ years of experience in application support, erp analyst, product specialist, etc. Experienced in providing L1 & L2 support to end users on infrastructure or applications Knowledge in SQL and XML Good command in English, ability to command in Mandarin will be preferred Interested parties, please submit your profile by clicking "apply". Alternatively, please reach out to Brian Law at email@example.com, or on WhatsApp at +852 6275 7519.