retail crm manager in Hong Kong

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job details

hong kong
marketing, digital & PR
job type
working hours
hk$ 45,000 - hk$ 55,000 per month
5 years
reference number
eugenia tse, randstad hong kong
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job description

CRM Manager (45k-55k, double pay)

Our client is one of the most distinctive luxury retail company and seeking for a high calibre candidate to join their team in Hong Kong.


  • Initiate and implement CRM strategy and programs including VIP retention, acquisition and reward activities to connect customers via different touch points
  • Inspire, drive, coach and support the store team in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities
  • Work closely with Marketing team and the Boutique staff and provides initiative to drive traffic to company's business through data analysis, business intelligent report and customer segmentation
  • Evaluate effectiveness of CRM events and enhance customer shopping experience
  • Promote the knowledge and support privileged relationship with Top Clients, developing brand leadership on the local market on high end individuals.
  • Share best practices on customer event, activity and exclusive rewards to nurture loyalty
  • Based in one of the flagship store


  • Degree holder in Marketing or related discipline
  • Minimum 5 years experience in related field, preferably with luxury retail or hospitality experience and with CRM or loyalty marketing agency experience.
  • Proficient in both of spoken and written English
  • Strong analytical ability with strategic thinking.
  • Positive with integrity and detail-oriented.
  • Team player with excellent interpersonal and communication skills.
  • Good planning and organizing skills with drive for results, problem solving and action-oriented.
  • Proficient in MS applications/ Expert in excel is an advantage
  • Ability to write and present well good business presentations and proposals

For interested parties, please send your detailed resume together with current and expected salary or please contact Eugenia Tse @ 22323490. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree