retail crm manager in Hong Kong

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job details

posted
location
hong kong
specialism
marketing, digital & PR
job type
permanent
working hours
Full-Time
salary
hk$ 45,000 - hk$ 55,000 per month
experience
5 years
reference number
91M0125881_1537413388
contact
eugenia tse, randstad hong kong
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job description

CRM Manager (45k-55k, double pay)

Our client is one of the most distinctive luxury retail company and seeking for a high calibre candidate to join their team in Hong Kong.

Responsibilities:

  • Initiate and implement CRM strategy and programs including VIP retention, acquisition and reward activities to connect customers via different touch points
  • Inspire, drive, coach and support the store team in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities
  • Work closely with Marketing team and the Boutique staff and provides initiative to drive traffic to company's business through data analysis, business intelligent report and customer segmentation
  • Evaluate effectiveness of CRM events and enhance customer shopping experience
  • Promote the knowledge and support privileged relationship with Top Clients, developing brand leadership on the local market on high end individuals.
  • Share best practices on customer event, activity and exclusive rewards to nurture loyalty
  • Based in one of the flagship store

Requirements:

  • Degree holder in Marketing or related discipline
  • Minimum 5 years experience in related field, preferably with luxury retail or hospitality experience and with CRM or loyalty marketing agency experience.
  • Proficient in both of spoken and written English
  • Strong analytical ability with strategic thinking.
  • Positive with integrity and detail-oriented.
  • Team player with excellent interpersonal and communication skills.
  • Good planning and organizing skills with drive for results, problem solving and action-oriented.
  • Proficient in MS applications/ Expert in excel is an advantage
  • Ability to write and present well good business presentations and proposals

For interested parties, please send your detailed resume together with current and expected salary or please contact Eugenia Tse @ 22323490. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree