regional customer service advisor in Hong Kong

annie wu, randstad hong kong
job type
HK$ 20,000 - HK$ 25,000 per month

job details

hong kong
job type
working hours
HK$ 20,000 - HK$ 25,000 per month
reference number
annie wu, randstad hong kong
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job description

About the company

Our client is a British International healthcare provisioning and multi-insurance group. They provide a wide range of workplace and home healthcare services to corporate and individual clients in Hong Kong. We are hiring a Regional Customer Service Advisor for their global team to act as the face of the company and provide excellent customer service to their valued customers.

Highlights of the role

  • UK based leading healthcare and insurance business with strong global presence
  • International and dynamic culture
  • Regional exposure
  • Well-structured career prospect
  • Opportunity to work with top customer service talents
  • Competitive compensation package, including top tier medical benefits & 16 days of Annual Leave
  • 5 days work (shifting over weekends)
  • Office located at Quarry Bay (walking distance to MTR)

Job Responsibilities

As a Regional Customer Service Advisor, you’ll be directly reporting to the UK team and responsible for ensuring the company’s reputation for outstanding individual service is maintained locally and globally at all times, also to:

  • Provide excellent customer service to VIPs by achieving departmental service standards for calls, emails, new business and claims
  • Handle enquiries and complaints
  • Maintain system records
  • Build strong relationships with customers, agents and groups
  • Liaise with departments, group secretaries, brokers, partners and members
  • Support for complex case handling i.e. high value claims, extraordinary benefits and complaints handling
  • Participate in ad-hoc projects as assigned

Skills & experience required

  • Minimum 2 years of experience in customer service/ account management field
  • Ideally experienced professional with relevant skills and knowledge from other financial services industries, such as Life insurance, Retail, Commercial or Investment Banking and Wealth Management etc.
  • Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes
  • Ability to speak fluent English, Cantonese and Mandarin
  • PC literate and keyboard skills essential with the ability to adapt and learn new operational systems where required
  • IIQE Paper I and II are required (If not, candidates are required to sit for these within 2 months)
  • Effective problem solving and decision making skills, using own initiative
  • Immediate availability is highly desirable

If you believe you have the right skills, attitude and experience please click ‘apply now’ below and upload your updated resume. Alternatively for a confidential chat please contact Annie Wu (Recruitment Consultant - Business Support) on +852 2232 3473.


customer service, customer support, help desk, insurance, healthcare, call centre, account management, account managing, account manager, IIQE Paper


no additional qualifications required

educational requirements

Associate Degree/Diploma