- about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice aabout the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, NPS, etc) by providing regular monitoring, coaching and training.You will provide advice a
- Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, oResponsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production systems, product implementation Day 1 & Day 2, customer/broker portals revamp,system change requests, o
