summary

randstad hong kong
HK$20,000 - HK$30,000, per month, attractive benefits
permanent
full-time

specialism
information technology
sub specialism
infrastructure, network design & support
reference number
91M0168776_1649232377

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job details

about the company.

At Randstad we believe in developing our people, delivering on our promises and rewarding success. We offer a stimulating environment, focused on skill development, innovation and self- responsibility.

Working at Randstad is a great way to play a pivotal role in life and society, all while developing yourself and your career. Come and work for the world's #1 HR services company, widely recognised as a global Fortune 500 company.

about the job.

input detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved - using JIRA ticketing system
Act as the initial point of contact for all computer and system related concerns from users
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organise and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings / calls with users to analyse, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions - together with the network team
Install and configure computer systems and applications within the company
Be part of a bigger “Virtual” team across several counties.

skills & experiences required.

2-3 years of proven experience at a heavy customer focus position in desktop support and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as JIRA in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows, Mac OS, MS Office, Office 365 and Google suite
Ability to prioritise and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with users and management
Experience installing and configuring computer systems and applications for a large company
Self sufficient and capable of working independently.
Excellent verbal and written communication skills in Cantonese, business level English and Mandarin (preferable)

about the company.

At Randstad we believe in developing our people, delivering on our promises and rewarding success. We offer a stimulating environment, focused on skill development, innovation and self- responsibility.

Working at Randstad is a great way to play a pivotal role in life and society, all while developing yourself and your career. Come and work for the world's #1 HR services company, widely recognised as a global Fortune 500 company.

about the job.

input detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved - using JIRA ticketing system
Act as the initial point of contact for all computer and system related concerns from users
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organise and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings / calls with users to analyse, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions - together with the network team
Install and configure computer systems and applications within the company
Be part of a bigger “Virtual” team across several counties.

skills & experiences required.

2-3 years of proven experience at a heavy customer focus position in desktop support and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as JIRA in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows, Mac OS, MS Office, Office 365 and Google suite
Ability to prioritise and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with users and management
Experience installing and configuring computer systems and applications for a large company
Self sufficient and capable of working independently.
Excellent verbal and written communication skills in Cantonese, business level English and Mandarin (preferable)

skills
- no additional skills required
qualifications
- no additional qualifications required
education
- Bachelor Degree

1 of 8
apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
3 of 8
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Hong Kong SAR.
4 of 8
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8
the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
8 of 8
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

ML

michel lee

it support specialist (private equity, $45k)
- Permanent
- HK$30,000 - HK$45,000/per month
- Full-Time
posted 11 may 2022
about the company.My client is a private equity company, focusing on the north east asia market. They're looking for an IT Support Specialist to join their Hong Kong office. about the job.Act as first contact point on any IT incidents. Resolve IT issues in a timely manner. Manager Microsoft Exchange Server, Active Directory, O365 administration. Troubleshoot and setup laptops, conferencing equipments, mobile devices, network devices, routers and switches, etc. Take part in optimizing the SOP and IT policy. Provide basic training to end user on applications and devices. Work closely with external vendors to ensure seamless infrastructure service delivery. skills & experiences required.Bachelor's degree in Computer Science, Computer Engineering, Information System, or relevant disciplines 3+ years of experience in providing L1 and L2 IT infrastructure management or support, ideally from the financial services sector. Hands-on experience in user access control (i.e., Active Directory). Experienced in supporting and administering O365. Familiar with network configuration, Cisco routers and switches. Experienced in Enterprise systems, such as Outlook, OneDrive, Teams, SharePoint Interested parties, please submit your profile by clicking "apply". Alternately, you can reach out to Brian Law at brian.law@randstad.com.hk, or on WhatsApp at +852 6275 7519.
view job
application support analyst (us financial services, $38k)
- Permanent
- HK$30,000 - HK$38,000/per month
- Full-Time
posted 6 may 2022
about the company.My client is a US financial services institution. They're looking for an Application Support Analyst to join their team, supporting their proprietary system on a L1 & L2 perspective. about the job.Provide functional and technical support on the company's systems. Be responsible to keep track of the status of the incidents. Understand application-related issues from end users. Identify the root cause and prepare a solution to resolve the incident in a timely manner. Assist the team to prepare SOP and basic training materials for end users. Explain and educate end users on any new function rollouts. Accountable for ensuring the application is up-to-date and work closely with the application development team to carry out any enhancements. Suggest ways to improve the existing processes or functions to be added to the application. skills & experiences required.Bachelor's degree or above in Computer Science, Computer Engineering, Information System, or relevant disciplines 2+ years of experience in application support, erp analyst, product specialist, etc. Experienced in providing L1 & L2 support to end users on infrastructure or applications Knowledge in SQL and XML Good command in English, ability to command in Mandarin will be preferred Interested parties, please submit your profile by clicking "apply". Alternatively, please reach out to Brian Law at brian.law@randstad.com.hk, or on WhatsApp at +852 6275 7519.
view job
jr. it support (law firm, 1+ yr of exp, english is a must)
- Permanent
- HK$30,000 - HK$35,000/per month
- Full-Time
posted 4 may 2022
about the company.My client is a US top-tier international law firm. In the course of expansion in the HK market, they're looking for a Junior Technology Support Analyst to join their HK office. You'll be joining a fast-paced environment to provide technology support to end users in a timely manner, under the coaching of a supervisor. about the job.Resolve IT tickets in a timely manner and under a fast-paced environment. Understand the problem from end users and carry out a solution. Install, configure, update, and monitor internal systems, including Desktop OS, Server, and other industry-specific systems, such as time tracking software. Provide support on VDI setup and troubleshooting, namely Citrix. Assist in video conferences setup, putting together the hardwares and devices needed for the meeting. Prepare the firm's IT policies and SOP. Provide basic IT training to users if needed. skills & experiences required.1+ years of experience in the IT field. Basic understanding of how overall IT support works in a corporate environment. Able to speak and listen in English is a must. Willing to learn, absorb, and being taught by the supervisor for more knowledge in IT support and industry-specific systems. Able to work well in a fast-paced environment. Good communication skills to understand and explain technical scenarios to end users. If you're 1-2 years in the field and interested in going to an international firm for your next career move. Please do not hesitate to submit your profile by clicking "apply", or reach out to Brian Law at brian.law@randstad.com.hk / WhatsApp +852 6275 7519, for more details.
view job

desktop support specialist.

job details

skills

qualifications

education

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

get in touch

michel lee

related jobs.

it support specialist (private equity, $45k)

application support analyst (us financial services, $38k)

jr. it support (law firm, 1+ yr of exp, english is a must)

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