operations director - healthcare in Hong Kong

tommy wong, randstad hong kong
job type
HK$ 90,000 - HK$ 140,000 per month

job details

hong kong
life sciences
job type
working hours
HK$ 90,000 - HK$ 140,000 per month
12 years
reference number
tommy wong, randstad hong kong
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job description

Operations Director - Healthcare

Our client is healthcare organization in Hong Kong specializing in a wide range medical services covering areas such as, western medicine, chinese medicine, corporate wellness, physiotheraphy, dental etc.

We're curently partnering with our healthcare client in finding a newly created Operations Director (reporting to the General Manager). Supported by the internal teams of Area Managers and Specialist departments, the Operations Director will be responsible to drive growth to reach business results across clinics and specialities, whilst overlooking 100+ clinics and 100+ (non) medical professionals.

Job Responsibilities:

  • Formulate, lead and execute strategies for clinical targets covering, sales, profitability and service level/NPS to drive growth and expansion
  • To drive continuous improvement in frontline operation to improve on efficiecny, customer experience and clinical governance
  • Collaborate with internal stakeholders (clinical department, medical department, marketing, business development, corporate affairs) on a number of commercial projects to drive efficiency and growth (not limited to) such as:
    • customer experience/NPS campaigns to attract and retain existing customers for sustainable growth
    • digital transformation within the Organization's different business unit
    • develop a stronger presence in the Hong Kong market through digitalization
    • global initiatives on specific area of speciality
  • Maintain and further develop relationships with medical specialists to ensure clinical staffs are motivated to reach business targets
  • Provide coaching and guidance to team to drive high performances across the team and within the organization

Job Requirements:

  • Degree holder in business related disciplines. Healthcare related discipline is a bonus
  • Minimum 10 years’ experience in a senior management position
  • Strong leadership capabilities for a sizeable team
  • Hands-on experience in business operations in healthcare or retail industry is a bonus
  • Strong P&L management skills with proven track record of driving and delivering strong results
  • Experience in digitalization projects is a bonus
  • Self-motivated, result-driven and strong business sense/knowledge
  • Strong and adaptable communication skills for different stakeholders in the business

Interested Candidates, please send resume to Tommy Wong at tommy.wong@randstad.com.hk.


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no additional qualifications required

educational requirements

Bachelor Degree