about the company. My client is a global luxury group with a focus on developing leather goods, luxury fashion, jewellry, accessories, eyewear and watches. They have over 40,000 employees with significant presence in main cities across the globe. The position will be reporting directly to the After Sales Manager (Greater China) and work cross functionally with operation, finance and HR team. The role is focusing on after sale services and the repair centre operation. about the job.Oversee operations performance for self-owned and outsourced repair centres, including inventory control, courier delivery, suppliers payment settlement and stores’ customer service and after sales operationsEnsure implementation of repair center flow, establish operation processes and procedures, and coordinate with related parties for high quality and efficient repairsMonitor the operations of SAV center, improve process and workflow continuously to optimize and increase operational efficiency to maintain high standard of after sales serviceReview work of team members, in charge of the monthly KPI, monitor and analyze to reduce repair lead-time, increase productivityAble to handle and complete customer repair case and enquiry by providing correct information and timely follow up to storesEnsure the quality of service is provided in accordance with the company standards skills & experiences required.Bachelor’s degree6+ years of experience in After Sales Services/ Customer Service/ Sales OperationProven track record of managing service operations and process improvement experienceStrong analytical, planning and organizational skillsGood leadership and team building skillsWilling to learn, fast learner with a result-driven attitudeProficient in MC OfficeGood command of English, Cantonese and Mandarinabout the package5 days workMedical and DentalDiscretionary BonusIf you're interested in this role, click 'apply now' or email firstname.lastname@example.org to forward an up-to-date copy of your CV, or call Cecilia NG at 2232 3444. If this is not your ideal job but you are looking out, please contact us for a discussion on your career preferences.