mobile app senior manager, customer experience in Causeway Bay

posted
contact
scarlett chan, randstad hong kong
job type
permanent
salary
HK$ 55,000 - HK$ 85,000 per month

job details

posted
location
causeway bay
specialism
marketing, digital & PR
job type
permanent
working hours
Full-Time
salary
HK$ 55,000 - HK$ 85,000 per month
experience
8 years
reference number
91M0143750_1589800910
contact
scarlett chan, randstad hong kong
add to saved jobs print

job description

CRM Mobile App Senior Manager

Our client is a sizeable corporate in Hong Kong with several digital touchpoints to engage users and customers. They are looking for a Mobile App Senior Manager to join their CRM Department.

Responsibilities:

  • Develop in-app customer engagement strategies (e.g. new features)
  • Improve and enhance in-app customer journey and user experience (e.g. identity pain points)
  • Coordinate different business units, translating the business needs into requirements and specifications
  • Product and project management

Requirements:

  • Degree holder of any related discipline
  • 8+ year of experience in digital marketing, product development, product management, project management
  • Experience of mobile app / e-commerce platforms / websites is a MUST
  • Excellent stakeholders management and interpersonal skills
  • Excellent communications in English and Chinese

Interested candidates, please send your updated resume to Scarlett Chan at scarlett.chan@randstad.com.hk

skills

customer journey, digital touchpoints, customer experience, crm, customer relationship management, mobile app, loyalty programme, UX, UI, user experience, user interface, digital marketing, product management, product enhancement, project management

qualification

no additional qualifications required

educational requirements

Bachelor Degree